Returns & Exchanges
Our promise is to offer you exceptional products and to provide the best possible customer service. If your purchase fails to meet your expectations for any reason, you may return the unused item(s) within fourteen (14) days of receipt for a refund or exchange. As a small business, we regrettably cannot accept returns or exchanges more than two weeks after original delivery.
We ask you kindly to include the item(s), in their original condition, with the sales receipt and all tags in place. To process a return or exchange and receive a return shipping label, please click the link below. Return shipping costs are deducted from the refund total at the time of return.
Returns exceeding 5 items, or totaling $5,000 or more are subject to a 5% restocking fee.
If you have any questions, please email email@example.com and we will be happy to assist you in any way we can.
Please allow 3 to 5 business days for returns to be processed upon arrival back to our shipping and receiving department.
Third Party Industry (Wardrobe, Costume, Stylist Entities), see Terms & Conditions.
Shipping & Handeling
Please note, a signature requirement will be added to all shipments on orders over $1,000. If you would like to proceed without a signature requirement, please indicate "NO SIGNATURE REQUIRED" in the notes section from your cart. By opting out of a signature requirement, you are authorizing the delivery of your package without the requirement of signature at delivery. Axel's assumes no responsibility for packages lost or stolen that have been assigned "NO SIGNATURE REQUIRED".
Items listed as "in stock" should arrive approximately 5-7 business days after your order is placed. Anything else (i.e., ships within 24 hours, 1-2 days or 3-4 days) is not considered "in stock" and will not be shipped out the day of purchase.
In-stock items should arrive within two business days if order is placed by 12:00pm (MST). *Please note: a signature is required, unless otherwise noted.
In-stock items should arrive the next business day if order is placed by 12:00pm (MST). *Please note: a signature is required, unless otherwise noted.
For Saturday delivery, please email firstname.lastname@example.org.
We are pleased to offer international shipping to countries all over the world, however Axel's is not responsible for any taxes or duties that might occur upon delivery. Please feel free to contact us by emailing email@example.com for more information on international shipments.
Gift wrapping is available upon request. Please indicate the item(s) that are to be gift wrapped in the notes section from your cart.