Returns & Shipping

Returns & Exchanges

Our promise is to offer you exceptional products and to provide the best possible customer service. If your purchase fails to meet your expectations for any reason, you may return the unused item(s) within one week of receipt for a full refund or exchange. Returns postmarked within two weeks of original delivery will be exchanged for store credit only. As a small business, we regrettably cannot accept returns or exchanges more than two weeks after original delivery.

We ask you kindly to include the item(s), in their original condition, with the sales receipt and all tags in place. If you have any questions, please give us a call at 970-497-4888, and we will be happy to assist you in any way we can.

Late Returns

Your item(s) should be sent back to us within 7 daysfrom original delivery. Returns outside these timeframes may be accepted at the discretion of Axel's and may only be refunded as a store credit.

Refused Packages

All refused packages will be charged outgoing and return shipping fees.

Shipping & Handeling

Please note, a signature requirement will be added to all shipments on orders over $1,000. If you would like to proceed without a signature requirement, please indicate "NO SIGNATURE REQUIRED" in the notes section from your cart. By opting out of a signature requirement, you are authorizing the delivery of your package without the requirement of signature at delivery. Axel's assumes no responsibility for packages lost or stolen that have been assigned "NO SIGNATURE REQUIRED".

Standard Delivery

Items listed as "in stock" should arrive approximately 5-7 business days after your order is placed. Anything else (i.e., ships within 24 hours, 1-2 days or 3-4 days) is not considered "in stock" and will not be shipped out the day of purchase.

Two-Day Delivery

In-stock items should arrive within two business days if order is placed by 12:00pm (MST). *Please note: a signature is required, unless otherwise noted.

Next-Day Delivery

In-stock items should arrive the next business day if order is placed by 12:00pm (MST). *Please note: a signature is required, unless otherwise noted.

Saturday Delivery

For Saturday delivery, please email

International Shipments

We are pleased to offer international shipping to countries all over the world, however Axel's is not responsible for any taxes or duties that might occur upon delivery. Please feel free to contact us by emailing for more information on international shipments.

Gift Wrapping

Gift wrapping is available upon request. Please indicate the item(s) that are to be gift wrapped in the notes section from your cart.