Our promise is to offer you exceptional products and to provide the best possible customer service. If your purchase fails to meet your expectations for any reason you may return the unused item(s) within one week of receipt for a full refund or exchange. Returns postmarked 7 or more days after receipt will be returned for store credit only. We cannot accept returns for sale items.
We ask you kindly to include the item(s), in their original condition, with the sales receipt and all tags in place. If you have any questions, please give us a call at 970-497-4888, and we will be happy to assist you in any way we can.
Returns Can Be sent to:Axel's
201 Gore Creek Dr.
Vail, Co 81657
Thank you very much,
The Axel’s Family
Shipping and Handling
Items that read "in stock" should arrive approximately 5-7 business days after your order is placed. Anything else (ie, ships within 24 hours, 1-2 days or 3-4 days) is not considered "in stock" and will not be shipped out the day of purchase.
If requested, quotes will be provided. In stock items should arrive the next business day after shipping if ordered by 12:00 noon (MST). *Please note: a signature is required.
If requested, quotes will be provided. In stock items should arrive the next business day after shipping if ordered by 12:00 noon (MST).
*Please note: a signature is required.
Please call for Saturday Delivery.
If a product is marked in stock but we are unable to deliver we will call within 24 hours.
We ship internationally, however we are not responsible for any taxes or duties. Please contact us if have questions about international shipments.
Credit card usage
Axel's accepts the following credit cards: American Express, MasterCard and Visa. The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, a member of Axel's customer service will try and contact you via email or telephone. If we are unable to reach resolution of this matter within one week, your order will be canceled.
Gift wrapping is available on request only.