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970-476-7625

RETURNS

Our promise is to offer you exceptional products and to provide the best customer service. If your purchase fails to meet your expectations for any reason you may return the unused item(s) within one week from receipt of the package for a full refund or exchange.  Returns postmarked 7 days after receipt will be returned for store credit only.

We ask you kindly to include the item(s), in their original condition, with the sales receipt and all tags in place. If you have any questions, please give us a call at 970-497-4888, and we will be happy to assist you in any way we can.

Thank you very much,

The Axel’s Family

No returns on SALE ITEMS

Shipping and Handling

Standard delivery

Items that read "in stock" should arrive approximately 5-7 business days after your order is placed. Anything else (ie, ships within 24 hours, 1-2 days or 3-4 days) is not considered "in stock" and will not be shipped out the day of purchase.

Two-day delivery

If requested, quotes will be provided. In stock items should arrive the next business day after shipping if ordered by 12:00 noon (MST). *Please note: a signature is required.

Next-day delivery

If requested, quotes will be provided. In stock items should arrive the next business day after shipping if ordered by 12:00 noon (MST).

*Please note: a signature is required.

Saturday delivery

Please call for Saturday Delivery.

Inventory Mishaps

If a product is marked in stock but we are unable to deliver we will call within 24 hours.

International Shipments

We ship internationally, however we are not responsible for any taxes or duties. Please contact us if have questions about international shipments.

Credit card usage

Axel's accepts the following credit cards: American Express, MasterCard and Visa. The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, a member of Axel's customer service will try and contact you via email or telephone. If we are unable to reach resolution of this matter within one week, your order will be canceled.

Gift wrapping

Gift wrapping is available on request only.

Contact Information

Axel's
201 Gore Creek Dr.
Vail, Co 81657
970-476-7625
support@axelsltd.com

www.axelsltd.com

Visit our Contact Us Page

  • Before Measuring

    To get the most accurate measurements, stand in a relaxed and natural posture. This is how you stand at an evening-long cocktail party, not how you pose in front of a mirror.

    Unless otherwise directed, hold the measuring tape firmly, but not tightly, against the skin. It’s also fine to measure over a T-shirt, but anything bulkier will distort results.

    It is ok to round up to the nearest half-inch, but please do not include additional inches (unless otherwise directed). Different measurements have different standards for additional inches of fabric—we will account for those.

    Standard shirt sizes (S, M, L, etc.) offer a useful starting point—see the size chart below for reference. Take note of any issues you have with your normal size, and direct extra attention to these measurements. For example, if you typically wear a size Large but often find your sleeves a bit too short, your arms might actually be 36 inches long. Let us know, and we’ll get your custom fit just right. Next we’ll cover how to conduct each measurement.

    Collar 141/2 15 151/2 16 161/2 17 171/2 18 181/2 19
    Shape 32 -4 34 -4 36 -4 38 -4 40 -4 42 -4 44 -4 46 -4 48 -4 50 -4
    Yoke 16
    161/2
    17
    171/2
    18
    181/2
    19
    191/2
    20
    201/2
    Cuff
    91/4
    91/2
    93/4
    10
    101/4
    101/2
    103/4
    11
    111/4
    111/2
    Tail 30 30 31 31 32 32 32 33 33 33
    Size S S M M L L XL XL XXL XXL
    Sleeve
    331/2
    331/2
    341/2
    341/2
    351/2
    351/2
    361/2
    361/2
    361/2
    361/2
  • Step 1: The Collar

    Lay the measuring tape just above the collarbone, measuring the circumference of the neck and leaving enough slack in the tape to fit one finger (~¼ inch) between the tape and skin.

  • Step 2: The Sleeve

    With arms relaxed and at one’s side (natural bend is ok), measure from the top of the spine (where the neck meets the back) to the tip of the shoulder, continuing down the arm, and stopping midway between the wrist and the thumb’s MP joint (middle of the thumb’s three joints). Sleeve length is a difficult self-measurement, so it may be helpful also to measure the length of a shirtsleeve known to fit well. Measure the shirt the same way as before: middle of the collar to the seam of the shoulder, continuing down to the tip of the cuff. For a shirt you primarily intend to wear with a coat, add ¼ inch to this measurement so that the cuff will show appropriately.

  • Step 3: The Chest

    Place the measuring tape level with the sternum, measuring the circumference of the chest. This measurement should be firm—not leaving slack like the collar, but not constricting the chest either.

  • Step 4: The Abdomen

    This measurement is identical to the chest, except that the tape should be placed two inches above the navel.

  • Step 5: The Shoulders

    The shoulders are measured similarly to the sleeves. The tape measure should make a line, point-to-point, from the tip of one shoulder to the other, with the top of the spine as the middle point. Shoulder shape and slope can vary—those with sloping shoulders or high, almost shrugging shoulders should make a note in the “Custom Sizing Preferences” section.